Delivery & Shipping

Urth Store

Enjoy free standard shipping within select European countries on orders €100 and over.

Delivery times

Our Europe store currently only ships to customers within select European countries (Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden). The timeframes below are a guide but may be affected by local circumstances.

Standard shipping: 2-5 business days.

Express shipping: 1-3 business days.

Please allow an extra 2 days for regional areas.

Shipping rates

Enjoy free standard shipping within the select European countries on orders €100 and over. If you want your order delivered faster, express shipping is available.

Standard shipping: €9.95 (Free for orders €100 and over)


Express shipping: €15.95

General

Tracking your order

You’ll receive a tracking number once your order has shipped. Please allow 24 hours for your tracking number to update.

My order never arrived, what do I do?

If your order has a tracking number, allow 48 hours for it to update and check that before emailing us. If your order doesn’t have tracking, email us with your order number and we’ll get to the bottom of it for you. Please note delivery can be affected by local circumstances, which will push out our delivery time estimates.

It says my order was delivered, but I can’t find my package, what do I do?

Email us with your order number and tracking number, and once we can verify your missing package, we’ll chase our delivery partner for you. If your tracking number says your package has been delivered and you can’t find it, please contact us with your order number and we will make a refund claim on your behalf. We will work with you to get the gear you need in your hands as quickly as possible.